Welcome to the Infinity knowledge base

Our knowledge base is growing rapidly with new tutorials and how-to’s. Make sure you search the knowledge base before submitting a support ticket.

  1. Getting Started
    1. Infinity Setup Guide
    2. Infinity Tracking Code Setup Guide

  2. Enhancing your Installation
    1. Google Ads Integration
    2. Google Analytics Integration
    3. Adwords Tagging
    4. Goals
    5. Bing Tagging
    View all 12 articles

  3. Frequently asked questions
    1. What is Call Tracking?
    2. What is Infinity Tracking?
    3. Do you provide a unique number to every visitor?
    4. How does visitor level tracking work?
    5. Why should I choose Infinity Call Tracking?
    View all 37 articles

  1. Call Management
    1. Call Recording
    2. Call Alerts
    3. Post Call Rating
    4. Nuisance Call Blocking
    5. Call Announcements
    View all 11 articles

  2. Number Management
    1. Fixed Numbers
    2. Auto Discovery Number
    3. Tracking Pools
    4. Number Formatting
    5. Destination Numbers
    View all 7 articles

  3. Infinity Portal
    1. Portal Overview
    2. Visits
    3. Goals
    4. Channels
    5. Calls
    View all 11 articles

  4. Infinity API
    1. API Information
    2. API Reports

  5. Billing
    1. Inbound call tariffs for UK
    2. Inbound Call Tariffs for US and Canada
    3. Outbound call tariffs for the UK
    4. Outbound call tariffs for the US and Canada
    5. Payment Methods
    View all 7 articles

  6. Integrations
    1. Google Campaign Manager (DCM) Integration
    2. Google Analytics Integration
    3. Google Ads Integration
    4. Search Ads 360/DS Integration
    5. Adobe Analytics Integration
    View all 26 articles

  7. Call Tracking Code
    1. Infinity JavaScript API Reference
    2. External Domains
    3. Custom Triggers
    4. Cookies
    5. Click to Call
    View all 12 articles

  8. PBX
    1. PBX FAQs
    2. Hosted PBX Requirements
    3. PBX Handset Configuration Guide
    4. PBX Users
    5. PBX Ring Groups
    View all 11 articles