How to create a Ring Group

Please navigate to:

• Telephony Settings

• Choose your PBX from under the Phone System Installs heading

  

• Click on the User Groups tab

• Select Add a new group

  

1. Display Name: A visual identifier for the group
2. Group Name: Similar to the username, will become the first part of the SIP address. This must be lowercase with a full stop between words, e.g. sales.team
3. Extension Number: Choose a unique 4-digit reference number
4. Caller Name Format: You can free type here what you would like to be pushed over Caller ID to the handset of your PBX users. Alternatively, hover over the tooltip (i) to see options available. For example, entering {displayName}, which is case sensitive, would pull in whatever you have entered into the first field (Display Name) and display this to your PBX users instead of the Caller ID. If you choose not to fill this field in, or enter {srcPhoneNumber} into this field, then the standard Caller ID of the caller will display to your PBX users when their handsets ring.
5. Group Type: Please select most appropriate option from the drop-down menu

Don't forget to Save Changes when you are ready

How to add/remove users in a Ring Group

Please navigate to:

• Telephony Settings

• Choose your PBX from under the Phone System Installs heading

  

• Click on the User Groups tab

• Select Members next to the relevant ring group

  

• You will see all users within your PBX, split into two lists; Users in Group and Users not in Group

• You can use the filters to search for specific users
• Next to each user, you will see the option to add or remove them from the group, depending upon which list they fall under

• Select the relevant button next to the user, this will add or remove them from the group accordingly

  

• To complete, please click on Save Changes

Directing Calls to a Ring Group

Directing calls made to a single Fixed Number or DDI to a Ring Group

Please navigate to:

• Telephony Settings

• Choose your PBX from under the Phone System Installs heading

  

• Click on the User Groups tab

  

You will see a list of your ring groups, with a column listing each groups' SIP address.

• Copy or write down the SIP address of the relevant ring group
• To add to a new fixed number/DDI, please navigate to Telephony Settings
• Order Fixed Number
• Simply free-type or copy and paste the relevant group's SIP address into the destination field of a fixed number:

Remember to Save Changes when you are ready

• To add the ring group as a destination for an existing fixed number/DDI, please navigate to Telephony Settings
• Choose Dial-In Groups Editor from under the Number Management heading
• Click on View Fixed Numbers next to the relevant Dial-In Group
• Click on Edit next to the relevant fixed number
• Free-type or paste the ring group's SIP address into the destination field

Whenever updating destinations for numbers, we strongly recommend allowing a couple of minutes for the settings to sync, before making a test call to ensure the call is routing to your satisfaction.

Directing calls made to an entire Dial-In Group to a Ring Group

Dial-In Groups provide a 'home' for phone numbers within your PBX or call tracking installation.

Please navigate to:

• Telephony Settings

• Choose your PBX from under the Phone System Installs heading

  

• Click on the User Groups tab

  

You will see a list of your ring groups, with a column listing each groups' SIP address.

• Copy or write down the SIP address of the relevant ring group
• Please navigate to Telephony Settings
• Choose Dial-In Groups Editor from under the Number Management heading
• Click on Edit Config next to the relevant Dial-In Group
• Simply free-type or paste the ring group's SIP address into the destination field so that all numbers within it will have their calls directed to the ring group, as long as the numbers' destination is set to 'default':

Remember to Save Changes when you are ready

Whenever updating destinations for numbers, we strongly recommend allowing a couple of minutes for the settings to sync, before making a test call to ensure the call is routing to your satisfaction.