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Adwords Tagging

We recommend you apply Infinity tagging to AdWords & Bing so we can pull through the granular Campaign information of Campaign Name, AdGroup, Keyword & Match Type. This is also fundamental for our PPC Analysis Feature.

Why do you need to amend your Adwords tags when using Infinity?

The Infinity platform can attribute calls at a granular level, right down to keywords. To enable this enhanced level of reporting, it's essential for you to modify your Adwords tags to include Infinity tagging.

This allows Infinity to identify the Campaign, AdGroup and Keyword for each paid search click, giving you access to superior reporting capabilities, such as the PPC Analysis reports, in the Infinity portal.

Please make sure you are re-running these tagging checks every time you set up a new Campaign or Adgroup in Adwords to ensure the tagging is applied to everything. Infinity tags will not automatically be applied when you set up something new.

Add your AdWords account to the Portal

In order to use our tagging tool, you will need to authorise access to your AdWords account to the Portal. You can do this by following the simple steps below. Please note that you will need to have the 'Tracking Manager' permission to access this part of your Portal, please contact the Support Team if you are having trouble adding your PPC accounts:

  • Navigate to the Admin section of the Portal
  • Select Tracking Settings
  • Select PPC Accounts
  • Select Add Accounts
  • Select AdWords
  • Add your credentials
  • Select Allow
  • Your AdWords account will now be linked

Check for Tagging

  • Navigate to the Admin section of the Portal
  • Select Tracking Settings
  • Select PPC Accounts
  • Select Check Tagging next to the account you would like us to check and run the tagging for
  • This will now check your account, this can take between 5-30 minutes
  • You will be sent an email with the details from the checks that have taken place

Please make sure you are re-running these tagging checks every time you set up a new Campaign or Adgroup in Adwords to ensure the tagging is applied to everything. Infinity tags will not automatically be applied when you set up something new.

Tagging Email

Once you have received your tagging E-mail, check to see if the tagging suggestion has run correctly by reviewing the possible outcomes below:

Email contains aes file and no error messages

  • Save the file in a location on your computer
  • Go to AdWords Editor
  • Select File
  • Select Import
  • Locate your file and Import
  • Once you are happy with the changes select Keep
  • Select Post to confirm and push the changes back to Adwords

Possible error messages, their meaning and what to do

Embedded placeholders are not supported

Embedded placeholders are tracking template placeholders ({lpurl} e.t.c.) that are embedded within another tracking URL in the template e.g. example.com/some-tracking-solution?url={lpurl}&infinity=...

Unsupported tracking template placeholder

An unsupported tracking template placeholder is when the tracking template contains a placeholder we don't support e.g. {escapedlpurl}, currently we only support {lpurl}

Unsupported ad type

An unsupported ad type is an ad type that doesn't support e.g. product listing ads, currently we support text ads, dynamic search ads and image ads. Please see below for the email you would receive for the unsupported Ad Type:

Your account tagging suggestions are attached as an AES file (for Adwords Editor) or a CSV (for Bing Ads Editor).

You will need to import this file into your editor and review the changes before publishing to your account.

Do not open these files in Excel or any other spreadsheet program as it may change the format of the file and prevent import.

We found the following issues while checking your account, which you should fix manually. Until these are fixed, you may find that some paid search visits are not reported correctly within Infinity. For more information, please visit our Knowledge Base at https://www.infinitycloud.com/knowledge-base/article/tagging-paid-search or contact us at support@infinity.co

We found 5 instances of Unsupported ad type. We don't support this ad type. Ad of type TextAd in ad group Infinity Tracking - broad, campaign Brand UK has a conflicting tracking template but cannot be modified by this check.

Account is too large to process at this time

This error occurs when the tagging job exceeds a pre-defined time limit. Its important to note that if you get this error, it doesn't mean that we can not tag your account, we simply want to know why it takes so long so we can improve our services.

Unauthorised. Please update your account details

The unauthorised error basically means that the credentials you gave us are incorrect.

You do not have access to this account. Please update your account details

This error means that the credentials are correct, but you do not have permission within Adwords to access this account

Your account is already tagged and we have no further suggestions to make

This means that our Infinity tracking templates have already been applied to your account and everything is up to date for your ads.

Tracking template does not contain a URL placeholder or Delimiter in tracking template not supported

These are the result of a malformed existing tracking template and needs to be fixed manually,.This error is caused by an invalid/illegal character within a campaign or adgroup name for example, the # character is no longer allowed. In order to resolve this issue please remove the invalid/illegal character and reupload the AES file and post the changes.

Found an unrecognised third party tracking template

We support copying account and campaign level tracking templates down to ad group level, to avoid overriding them, but only for known third party systems (AdGear). We will need to investigate this third party system further.

DoubleClick accounts should be tagged for Infinity within DoubleClick

Please use DoubleClick to modify Infinity tagging, further details can be found here.

Your account contains feed items with tracking templates, which we cannot support

Our Tracking templates do not support feed items (e.g. sitelink ad extensions) because they can be used across multiple campaigns and ad groups, meaning we can't identify the campaign or ad group names to use resulting in incorrect reporting. Any existing feed item tracking templates will override our tracking templates, effectively removing our tagging for those clicks. If we find a feed item tracking template when running a tagging check, you will receive the above error and we you will need to remove the feed item templates before retrying. Please ensure you have removed any tracking templates from sitelinks or other feed items before using our tagging tool.

For reference, a normal tracking template would look like {lpurl}?infinity=ict2...

PPC tagging check could not be queued. Please try again later

This is usually because you have a successful tagging job/check already running.

If you are using Bing, please have a look at our Bing page.

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