LiveChat Triggers

LiveChat provides five callbacks that can be tracked as Infinity goals:

LiveChat Event	Description
On before load	Callback function invoked when LC_API object is loaded and ready to use, before the chat window is rendered (not supported with the pop-up chat window).
On after load	Callback function invoked when LC_API object is loaded and ready to use, right after the chat window is rendered (not supported with the pop-up chat window).
On chat window opened	Callback function invoked when the chat window is opened (not supported with the pop-up chat window).
On chat window minimised	Callback function invoked when the chat window is minimised (not supported with the pop-up chat window).
On chat window hidden	Callback function invoked when the chat window is hidden (not supported with the pop-up chat window).

To track these LiveChat events as goal, the your web development team would have to add additional scripting to the LiveChat tracking code.

Below shows the additional code that they will need to add.

On Before Load

var LC_API = LC_API || {};
LC_API.on_before_load = function()
{
_ictt.push(['_customTrigger', 'LIVECHAT_BEFORELOAD']);
};

var LC_API = LC_API || {};
LC_API.on_after_load = function()
{
_ictt.push(['_customTrigger', 'LIVECHAT_AFTERLOAD']);
};

var LC_API = LC_API || {};
LC_API.on_chat_window_opened = function()
{
_ictt.push(['_customTrigger', 'LIVECHAT_WINDOWOPEN']);
};

var LC_API = LC_API || {};
LC_API.on_chat_window_minimized = function()
{
_ictt.push(['_customTrigger', 'LIVECHAT_WINDOWMIN']);
};

var LC_API = LC_API || {};
LC_API.on_chat_window_hidden = function()
{
_ictt.push(['_customTrigger', 'LIVECHAT_WINDOWHIDE']);
};